Frequently asked questions

Once you’ve found what you’re looking for on our photography packages page, you can contact me here or get in touch via Facebook. We’ll discuss what you need on a short telephone call or facebook message and arrange a time that suits you. Then it’s simply a case of turn up and smile!

I take a £50 deposit when booking. Please note, 20% of your entire booking fee is non-refundable. This is to help cover us in the event of unexpected cancellations. We are happy to reschedule within 24 hours’ notice. We’ll then take the rest of the payment the evening before the shoot. Unforeseen circumstances such as bad weather will result in a free re-booking. Cancellations within 24 hours are subject to 20% of the total fee.

Under the Copyright, Designs and Patents Act 1988, all photographs legally belong to Charlotte Harvey Photography and can be used by the company for commercial, advertising or portfolio purposes. The client is entitled to use their photographs for personal use – for example, printing or transferring to a canvas. However, the photos must not be edited, manipulated or used for advertising. The exception to this is commercial photography such as corporate photo shoots. Clients can pay an additional fee to have full rights to use their photos in a commercial context. More information on your rights is outlined in your terms and conditions document when you book your shoot.

As a mother, I understand and appreciate how important safety is, particularly when working with children. I am fully DBS checked and can assure the utmost professionalism when working with children or vulnerable people.

We offer a studio at our base on Strensall Common, York, North Yorkshire. This is a large space which we can decorate to your tastes, including a vast range of backdrops, lights and props.

If you have a suitable environment for photography at home, I can come to you. I can bring our backdrops, lights and props to turn your home into a custom-made photography studio. Please note that we charge travel expenses for all shoots located more than 10 miles from York. This is charged per mile and all travel expenses must be prepaid.

Yes I do. They make the perfect gift.

The full, professionally retouched gallery will be available within 2-3 weeks. You will then be invited back for in person private viewing of the full edited images. Please note, there are additional waiting times of up to 12-15 weeks for wedding albums.

At Charlotte Harvey Photography I have had many children with additional needs in before. I make sure we take time to let the child get use to the environment before we do the shoot. I also don’t rush the shoot and take it as slow as I need too. My Son has SEN so I have experience personally Please message if you have any more questions.

 I use a Nikon Nikon D750 & Z6ii with Lens 24-70mm or 70- 200mm. I also use Backdrops, Photo props, Studio light & Outfits.

Yes but DON’T worry I have wipe clean flooring which is disinfected after each shoot. What’s a CAKE SMASH without a little mess it’s part of the FUN!!

Between 5 & 21 days old. I find the Perfect age is 5-10 days old.

Yes – your baby’s safety is always my top priority. I have received specialist training in safely handling and posing newborns, ensuring that every session is carried out with the utmost care. Newborn photography requires patience, gentle techniques, and a full understanding of how to support and position babies safely. You can relax knowing that your little one is in experienced, confident hands while we create beautiful images for you to treasure.

It’s very common for newborns to suffer from ‘newborn acne’. As a trained professional, I am completely used to this and there is no need to reschedule your shoot. I can edit these out of your shots, but please bear in mind this may delay your turnaround times.

Yes of cause I have done many of shoots with grandparents and extended family is no problem there is a small charge of £30 (per booking) for more than 6 people. Just drop me an email to arrange this.

Photo prints will all come to Charlotte Harvey Photography studio.

Once they are here you will need to collect your prints. If you live outside York, I am happy to post but you will need cover the cost. Cost is £4 this covers sign for first class postage. If your prints go missing or are lost, Charlotte Harvey Photography holds no responsibility.

NO there is no extra charge 

Yes your prints must be selected from your chosen digitals. 

If your shoot is booked outside and there is bad weather forecast, we can arrange a new date free of charge. Alternatively, we can set up our studio indoors or come to you if you’d still like to go ahead on the day.
I reserve the right to charge 20% for bookings cancelled within 24 hours.

I am covered with Public Liability Insurance up to a total of £1 million.

Many people are camera shy, which is all part of the challenge! It’s my job to make you feel at ease, whether it’s a wedding shoot, corporate profile or any other kind of image. I will take the time to make you feel relaxed, instructing you on the best poses and natural looks. After a few minutes, all nerves will have subsided. You’re there to smile, so my job is to make you smile!

4-8 weeks depending on how many days i spend at your company

Yes you can as long as you have purchased the digital image and you do not put any filters onto it.

Of cause they can but you would need to provide your own cake. We also have fake or fresh fruit cakes available instead.

Please be aware that Charlotte Harvey Photography holds no liability if your child has an allergic reaction during or after one of our cake smashes.

I understand that sometimes public transport, traffic, parking etc.. can mean that you may be a little late. And that’s ok, as long as you let me know. Please be aware the if you’re more than 15 minutes late, this may be taken from your shoot time.

Due to shooting schedules and other bookings, if you’re going to be more than 30mins late I will have to re-book your shoot and charge a small fee. 

Sometimes the unexpected happens and you can’t make it. As long as you let us know with as much notice as possible, we will work with you to re-book your session. However, if you leave it till the last minute to notify us or you simply don’t come, we will have to charge a fee to re-book your shoot.   

No all deposits are non refundable. Please keep this in mind when booking a shoot. 

Yes absolutely they make the perfect gift. Any shoot can be put onto a gift voucher & better yet there is no extra charge just the shoot fee to pay.

Sorry mobiles are NOT allowed on the shoot. 

That isn’t a problem I understand some parents don’t want their children online for personal or safety reasons. I will make sure your photo’s do NOT go online and are not used in advertising.

Any more questions about this just ask.

Yes of cause you can.